Hartford County HVAC Contractor Testimonials
Recently I purchased a gas furnace from Air Temp, my furnance came with a humidifier and on 10/18/2016 the furnace was cleaned by your employee (Marie), the humidier was checked, and everything was okay! On 11/13/2017 the furnace was cleaned once again. She found there was no water pump in the humidier. She later came back and installed a water pump. Everything was working fine. Thank you Marie, for all my problems have been solved by you!
- Leeroy B.
I have been a client for about 8 years now. AirTemp has taken care of both my home and office building which has included installing and maintaining furnace equipment, multiple air conditioning units and a generator. They were also able to diagnose and fix the mistakes of two other contractors. I truly appreciate the fact they have given good advice, are priced well and their people are upbeat, positive, friendly and that they arrive on time and leave the work area better than they found it. It all starts with Leah, the voice of Airtemp. She is pleasant, efficient and competent. Every technician that has been on my properties, from Gary who has quoted our work, to Patrick, Marie, Matt and Frank who all delivered service with smiles. I cannot recommend them highly enough. Well done everyone...eight years in a row! That's the type of consistency all should aspire to.
- Bob H.
This was a different type of heating and cooling system than I had in my previous home so I had an abundance of questions. The service tech (Patrick Cane) was extremely helpful. He answered every question I had and was very patient with me. Patrick explained everything in detail and also provided me with information that would help keep my system running smoothly. It was just a great experience overall. I will definitely use this company again for my heating and cooling needs and hopefully I will get Patrick as my service tech because he was great! Thanks.
- Jermaine W.
Marie just serviced my hydrocooling system and she was fabulous. She put put on booties over her shoes without me having to ask. She got to work without hesitation. When I asked how things were going she explained to me the heating system that I had when I thought I had a straight furnace. I don't participate in surveys but she impressed me with her knowledge and professionalism for a young technician that I had to leave feedback. I will definitely use AirTemp again but only if Marie is the technician.
- Zenona L.
Marie just performed a service check on our gas boiler. Her work was efficient and effective; she was friendly and courteous in manner, and helpful, answering my questions about the boiler's maintenance patiently and clearly. In sum, she did a tidy and successful job. First rate!
- Anthony M.
Just had service work performed this morning. It was normal service plan prep plus a replacement of the blower wheel, which had been vibrating loudly. The vibration appears to be gone and I was quite impressed by the work/professionalism of Marie (Campoli). It was her first time at our home but her professionalism made it one of the best service calls we have had. I would also like to thank Gary for fulfilling his promise to get the vibrating blower repaired. Happy customer today, 10-3-17. Now ready for winter but still hoping it isn't too cold!
- John A.
My wife and I were so impressed with John Malone that we asked if he could always respond to our Air Temp needs. Reading through your testimonials section, we were not surprised to see his name so often. It is difficult to imagine a more competent, pleasant and thorough representative. We applaud you, Air Temp, for having the good sense to hire only the best, so far as we can tell.
- Frederick B.
When I found my water heater leaking, Gary worked to find a crew to replace it the same day. Patrick and Marie showed up when promised and worked quickly to replace the gas water heater and made sure that it was working to make Hot water. They cleaned up the area before they installed the new water heater and after themselves. They made sure that I was completely satisfied with their work before they left.
Leah worked to keep me informed when service people are scheduled to show up.
I am very pleased with the work that AirTemp did to replace the water heater today. I have used them before to replace my AC unit and was very pleased with the work that John did.
I would highly reccomend Air temp to anybody.
- Stephen J.
My mother in laws Central AC unit decided to stop working the day before we all went on a family cruise vacation. It was a Friday night around 6pm and in the heat of mid July. I called tons of other places and the only company that was able to help was air temp. The tech who fixed the unit was Ethan. He was great. Professional, knowledgeable and fast.
- Sean McNeill
Patrick has been wonderful when working at my house.
- Richard Santuccio
Wanted to send a note to let you know how impressed I was with Gary, John, and Marie. They were a very good rep of Air Temp. Also, my neighbor is looking to replace her system. I will give her Gary's card. Thanks.
Can not thank AIRTEMP enough for the great service we received. Starting with a quick service time form Leah. John came out and found a problem that needed attention. It would be about half the price of a new system to replace a part. He suggested we call Gary, their service manager, to help us decide which way to go, repair or get a new unit. Gary came out and we ended up going for a new unit. This was the third time with the same problem. John and Marie came to install it and low and behold to our surprise and theirs, we didn't need a new unit. When they were taking our unit apart to remove it, they found that the original company that installed the unit had crossed some wires. The solution to the problem was to reconnect the wires properly. No big bill.
- Frank Kielbasa
Excellent business, professional staff, and knowledgeable help when you need it!!! My A/C compressor unit died on a Sunday morning, right in time for the 3 day heat wave. :((( I called air-temp around 7am on a Sunday morning, and I had a technician at the door by 8am. He was there for all of 30 minutes. His name was Denny. Denny very expertly diagnosed the problem, fixed my A/C, and left before the girls were even up! I highly recommend their services.
- Sherif Gabr
Dennis and Patrick came to my house because my heat/air unit was leaking water in my home. Your techs were professional and friendly. They showed me a kinked hose from installation, repaired it in no time, and left my home without a mess and no frustration. It was a pleasureto have them here. You are fortunate to have them as your employees.
- Leonard Correia
Just a note to memorialize our conversation earlier this morning.
John Malone came to my house last evening. He, in my estimation, is the most thoughtful, knowledgeable, thorough, careful, and bright technician that I have had the pleasure to meet.
He diagnosed the problem quickly and stayed until he was sure that every vent was open and working. He checked the temperature numerous times to make sure that I wouldn't have any problems through the night.
I cannot say enough about John - AIRTEMP is lucky to have him.
- Barbara Sack
My wife was home when your serviceman "John" came to the house. She said he was on-time, very professional, as well as personable. He listened to what our needs were before starting any work. He was very knowledgeable about heating/cooling systems and explained everything he was going to do BEFORE he proceeded. We really appreciated him using booties while in the home too. Also, your customer service was very accommodating when scheduling around the customer's time frame.
We would highly recommend AIRTEMP Residential to our friends and neighbors. Thank you for your professional service.- Bill F.
Hi, John was a competent and articulate representative for your company. He explained what he was doing while working efficiently. Thanks for the good service. - Ken
I though that I would send you an email to complement your employee John, whom you sent over on Wednesday as well as on 3/30/17 to start the installation of the air conditioner. I found him to be very knowledgeable, polite, and customer service oriented. Hopefully, you all consider him to be a high value employee. Thanks for all of your assistance on the issues that we have had along the way with this installation. - Joe Straka
We had three of your crew putting in our two units of air conditioners. They were the most polite, courteous and very knowledgeable about their work. All three worked very well together, The one we talked to the most was John, because he came back the next day to finish up. He was most patience with Frank and I showing and explaining very clearly and made sure we understood how to work the remote. John knows his business and we hope he will go places with your company. Also, we credit our daughter who talked to you at tha Convention Center last month. She was also impressed. Frank and I thank you again and if we ever need you we will not hesitate to call.- Frank & Joan Nelligan
Excellent service that I would recommend to anyone! They answered the phone right away and got me connected with the person that will be doing my service! The service technician, Stephen, was amazing! Called to let us know when he will be here, explained the problem with our furnace/thermostat, and was really professional. I give him a 5/5! Would reccomened this company and him to anyone!- Amina Uvalic
Please accept this note of thanks and our commendations for Stephen and Jeremy. Stephen came to our home on Saturday night to repair our central air unit, which had quit in 90-degree heat. He was as polite as he was professional, despite the hour and the temperature. After the repair, he suggested we have the unit cleaned and put the service order in his paperwork for the repair.
On Wednesday, Jeremy came out to perform the cleaning service. Given his impressive presence, it came as no surprise to us to learn he's a former military person. Like Stephen, he was poised, polite, and professional. And from the moment he walked in the door and introduced himself, we knew he would be thorough.
Both of those gentlemen are assets to your company and to the Air Temp brand. Anne and I are happy to have met both of them. And our hats are off to you for hiring such solid people.
Please extend our gratitude and give our best wishes to Stephen and Jeremy.- Mark O'Brien
Shaun, I just wanted to tell you what a great experience it was working with Steven M. fixing my outside air conditioning unit. I must share my story with you to make you truly realize what a terrific employee you have working for you. He was courteous, knowledgeable, and most pleasant. He explained it all to me before even fixing it. I cannot tell you how much it was a total pleasure and I am so glad that I had chosen to contact your company.
I lost my husband, who was my best friend, over a year ago and I and my husband lived her for the last 30 years. This was our dream home, so I am trying my best to stay here. We had [Company Name Redacted] install our air conditioning system maybe 3 or 4 years after we had moved in, in 1984. In 30 years we had replaced the outside unit twice. We always bought a larger unit to make sure it didn't have to work so hard and would last longer. We have had them serviced yearly, and replaced, for the last 30 years, so when I called [Company Name Redacted] on 7/8/16 and was told it was after hours (and I mean barely, it was a little after 5:00pm, and received a call back from the person who my husband always dealt with) and was told that they didn't come out after hours and that they don't come out on the weekend. I would have thought after 30 years of utilizing their service for replacement and yearly servicing and he knew my husband, that he would have made and exception and came out knowing I had no one else to call. My daughter has asthma and she was starting a new job on the following Monday, I knew without the air, I would not have been able to stay in the house and could never have waited till the following Monday for [Company Name Redacted] to then come out. My daughter went online and found a few air conditioning companies that do service on the weekend and I chose to call Air Temp Residential Heating & Cooling for they said coverage, 24/7. I called as soon as I got off the phone with [Company Name Redacted] and Steven M. was here within 10 minutes! I had seen that the unit was moved off the base and called my lawn service for I knew they were trimming trees that day and it was vibrating the house so I thought that is why it was making such a loud noise and was vibrating in my family room. My lawn service guy came right over and said he thought it was the fan motor, for I ran into the house and we tried to put the air conditioning on, and we got the fan to turn once, but then lowered the temperature again and the fan would not turn. That is when I called [Company Name Redacted] first and then called Air Temp. Steven came out like I said in about 10 minutes. He was so pleasant and could see how worried and upset I was, not sure what was truly wrong, and thinking the worst, that the entire unit was gone and what is was going to cost. There were no surprise fees and the price was so fair and honest. Someone else could have taken advantage of the situation, and me. I can't tell you the relief I felt once Steven told me what was wrong and how much it was going to cost. I also liked the fact that on your truck I saw the letters BBB, which I hold with the highest regard. If you want me to write something on BBB, I will be more than happy, for it was the best experience, and I had my air back on within 1/2 hour. Well I called Steven my angel that day as I expected it to cost me a small fortune and found the price was very fair. He checked and found it was the capacitor that was swollen, went to the truck and got the part and replaced it, checked my system, and even offered to change my air filter which I had just done. I thought that was just so kind if him. I normally change the filter every 30 days, and the way this unit was running day and night, wanted to be sure and keep my filters clean.
I will assure you that I will keep Air Temp's business card handy, for I will never call [Company Name Redacted] again, but WILL ONLY CALL AIR TEMP for any and all of my air conditioning and heating needs. When a replacement is needed, I will call Air Temp for all future needs.
THANKS AGAIN FOR HAVING SUCH AN HONEST, KNOWLEDGEABLE, AND PLEASANT PERSON SUCH AS STEVEN M.! He is a great worker and very dependable. I still can't believe he was here within 10 minutes!!!
Thanks again for the great experience working with Air Temp Residential Heating & Cooling.- Judith Lagosh
"We did not have to wait long for the serviceman to come. He was very courteous and gave good explanations." - Steve Kelley
"I thought the gentleman was very friendly and very nice. They fixed our A/C just great. I would call them again." - James Standard
"Best Thing: The efficiency of the mechanic and knowing I will have a cool house and a Trane Unit." - Marilyn Pollina
"The best thing about Air Temp is their promptness. I didn't have to wait and wonder when-or if-the person would show. That's very important." - Frank Tavares
"The best thing about my experience with Air Temp were the results! No more sweating toilet tanks - no paperback books curling!" - Nora Boeler
"The Technician was very prompt and thorough." - Ken Marzik
"The quick timeframe was the best - they had a tech at my house the Same Day!" - Betsy Voisine
"The dealer and installer were very honest about not having to upgrade unit saving us thousands!" - Madaline Cummings
"The service provider showed up on time and was very skilled." - Shawn Kearney
"Our installer was prompt and professional and very knowledgeable. We were very satisfied." - Frederick Ghio
"Best Thing about Air Temp: Promptness" - John Brazel
"The technician solved the problem and explained what the issue was." - Judy Hart